Wednesday, March 20, 2024 at 8:53pm

Chesapeake Utilities is currently experiencing a widespread natural gas outage along and east of Route 13 in Dover.  At this time, the Company is implementing a restoration plan.  Customers should plan to be without natural gas service tonight. We anticipate natural gas service will be restored sometime on Thursday, March 21 and are notifying all impacted customers with door hanging tags and phone calls.

Please be aware that our utility crews will need to first turn off all customer meters to ensure safety before working to restore gas service.  As such, utility crew members may need to access customer’s homes or buildings during our restoration efforts.

Chesapeake Utilities will be updating information on our website www.chpkgas.com and social media sites.  Also, the City of Dover, as well as Kent Center (local 911), are aware of the situation and will dispense updated information across their communication channels.

UPDATE: Thursday, March 21, 2024 at 6:55am

Efforts to restore natural gas service continued overnight. Our technicians will return to each home or building to perform safety checks and turn meters back on. More detailed information will be released throughout the day. They may need access to your home or building to relight your natural gas appliance. We anticipate that the majority of customers will have natural gas service restored by the end of the day. Remember, DO NOT attempt to turn on your meter. Only a Chesapeake Utilities, Sharp Energy or Eastern Shore Natural Gas employee can safely restore your natural gas service. Please visit chpkgas.com/outage for more information

UPDATE: Thursday March 21, 2024 at 830am

Customers should expect to receive a robocall with updates from Chesapeake Utilities. The calls began this morning and will occur periodically throughout today. Calls will be made to the primary and alternate (if on file) phone number associated with your account.

It is important that we have your current contact information. If your information is not current, please complete the form here.

UPDATE: Thursday, March 21 – 1:20PM

Efforts to restore natural gas service continue. Our technicians are turning meters back on, and we expect to reach each meter as crews work through the night. However, please plan for the possibility that you may be without natural gas service tonight. Remember, for your safety, DO NOT attempt to turn on your meter. Only a Chesapeake Utilities, Sharp Energy or Eastern Shore Natural Gas employee can safely restore your natural gas service.

When your service has been restored, you will be contacted through a robocall to the phone number we have on file. We will make those notifications no later than 8 p.m. If your service is restored after 8 p.m., you will receive a robocall tomorrow morning.

UPDATE: Thursday, March 21 – 4:30PM

As of 4 p.m., approximately 58% of customer meters have been turned on, and efforts to restore natural gas service to your area continue. Nearly 50 technicians were deployed today to restore service as quickly and safely as possible.

We expect to reach each meter as crews work until approximately 10 p.m. However, please plan for the possibility that you may be without natural gas service tonight. Remember, for your safety, DO NOT attempt to turn on your meter. Only a trained technician from Chesapeake Utilities, Sharp Energy, Eastern Shore Natural Gas or a partner company, such as Easton Utilities, can safely restore your natural gas service.

When your service has been restored, you will be contacted through a robocall to the phone number we have on file. If your service is restored after 8 p.m., you will receive a robocall tomorrow morning. If you need to update your contact information, please do so using the form at the bottom of this page.

UPDATE: Thursday, March 21 – 7:45 PM

As of 7 p.m., approximately 77% of customer meters have been turned on, and efforts to restore natural gas service to your area continue. Nearly 50 technicians were deployed today to restore service as quickly and safely as possible. We expect to reach each meter as crews work until approximately 10 p.m.

However, if your service has not yet been restored, please plan for the possibility that you may be without natural gas service tonight. Remember, for your safety, DO NOT attempt to turn on your meter. Only a trained technician from Chesapeake Utilities, Sharp Energy, Eastern Shore Natural Gas or a partner company, such as Easton Utilities, can safely restore your natural gas service.

When your service has been restored, you will be contacted through a robocall to the phone number we have on file. Robocalls will stop by 8 p.m. If your service is restored after that point, you will receive a robocall tomorrow morning, March 22. If you need to update your contact information, please do so using the form at the bottom of this page.