November 26, 2014
Informal Utility Complaints Now Handled by Public Advocate’s Office
The Division of the Public Advocate (DPA) represents the interests of small commercial and individual utility customers in proceedings before the Delaware Public Service Commission. Now the DPA also handles informal consumer complaints against utilities. This was previously the responsibility of the Public Service Commission staff.
The first step in resolving any utility complaint is to contact the utility company directly. Generally, a utility provider is in the best position to resolve most complaints. If a consumer is not satisfied with a resolution offered by a utility, they may contact the DPA office by phone (302-577-5077) or visit (Delaware Public Advocate Website) to initiate a complaint.
November 25, 2014 -
Hearing Scheduled in Artesian Water Rate Increase Request
An evidentiary hearing is scheduled for December 8th and 9th regarding the rate increase request of Artesian Water Company, Inc. (PSC Docket 14-132). On April 11, 2014, Artesian Water Company, Inc. filed a rate increase request seeking $9.8 million dollars to cover costs associated with increased capital investments and operating and maintenance expenses.
The evidentiary hearing is scheduled to begin at 10am on Monday, December 8th at the Carvel State Office Building Third Floor Conference Room, 802 N. French St., Wilmington, Delaware. Members of the public are welcome to attend, however, only parties to the case will be allowed to present evidence to the Public Service Commission Hearing Examiner. Further information regarding this matter can be found the Public Service Commission website by referencing Docket 14-132.
November 17, 2014 -
Mediacom Franchise Renewal Public Comment Session Scheduled
Two public comment sessions have been scheduled for the Mediacom Delaware, LLC franchise renewal application (PSC Docket 13-431). Mediacom provides cable television and internet service to residents of Sussex County, Delaware. The public comment sessions are scheduled for Thursday, December 3rd at 6pm at the Millsboro American Legion Post 28, 31768 Legion Road in Millsboro, and Tuesday, December 9th at 6pm at the Bethany Fire Department, 215 Hollywood Street in Bethany Beach. Interested parties can also provide public comment by using the Public Service Commission’s electronic portal, DelaFile, by clicking on the 'Public Comments' link and referencing Docket 13-431.
October 6, 2014 -
Commission Approves Review of Delmarva Power & Light Company’s Standard Offer Service
On September 30, 2014, the Delaware Public Service Commission approved Order 8619 authorizing the PSC Staff to conduct a review of alternative supply options for Delmarva Power & Light Company’s standard offer service customers and to provide long-term recommendations to help reduce electric supply costs. The review is intended to complement the work being done by the Electric Aggregation Committee led by Delaware Secretary of State Jeffrey Bullock.