December 15, 2014
Delmarva Power to Implement New Customer Service System in 2015
Delmarva Power will implement a new customer service system in the first quarter of 2015. When the new system is implemented, customers will receive a new Delmarva Power account number. Customers who use an automated bill pay service should update their account number with their bank once the new account number is available. Click here for additional information from Delmarva Power.
November 26, 2014
Informal Utility Complaints Now Handled by Public Advocate’s Office
The Division of the Public Advocate (DPA) represents the interests of small commercial and individual utility customers in proceedings before the Delaware Public Service Commission. Now the DPA also handles informal consumer complaints against utilities. This was previously the responsibility of the Public Service Commission staff.
The first step in resolving any utility complaint is to contact the utility company directly. Generally, a utility provider is in the best position to resolve most complaints. If a consumer is not satisfied with a resolution offered by a utility, they may contact the DPA office by phone (302-577-5077) or visit (Delaware Public Advocate Website) to initiate a complaint.