Ex Parte Communications
Ex Parte Communications are any oral or written communications with a Commissioner or Commission Staff member that addresses the merits of an adjudicatory proceeding on which the Commissioner or Staff member must render a decision and that was neither on the record nor on reasonable prior notice to all the parties. Such communications with Commissioners […]
Read MoreFormal Complaint Process
Any time you have a problem with the utility services you receive, first contact the utility directly and provide the Customer Service Representative with all the necessary information. Your problem will be handled more quickly and more effectively by providing a thorough explanation. If your problem concerns a bill for services, it is very important […]
Read MoreAbout the Public Service Commission
Created in 1949 to regulate investor-owned public utilities, the Delaware Public Service Commission (PSC) works to ensure safe, reliable and reasonably priced cable, electric, natural gas, wastewater, water and telecommunications services for Delaware consumers. For those services that are moving toward competitive markets, the Commission makes rules to level the playing field between competing providers, […]
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