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Department of State : Delaware Public Service Commission


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Created in 1949 to regulate investor-owned public utilities, the Delaware Public Service Commission (PSC) works to ensure safe, reliable and reasonably priced cable, electric, natural gas, wastewater, water and telecommunications services for Delaware consumers. For those services that are moving toward competitive markets, the Commission makes rules to level the playing field between competing providers, and resolves disputes between these providers. The PSC also assists consumers in resolving disputes with their service providers.

If you need financial assistance with payment of your utility bill, dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.


The Delaware Public Service Commission has been advised of a growing telephone scam affecting utility customers across the country. Scammers claiming to represent utility companies are asking for PayPal or other online payments to avoid disconnection. Visit the Federal Trade Commission's website for more information. Delmarva Power also encourages customers to take certain precautions.


Ex Parte Communications are any oral or written communications with a Commissioner or Commission Staff member that addresses the merits of an adjudicatory proceeding on which the Commissioner or Staff member must render a decision and that was neither on the record nor on reasonable prior notice to all the parties. Such communications with Commissioners and Commission Staff are inappropriate between the time of the initial application filing and the rendering of a final decision on the case. When the Commissioners or Staff members receive such communications, they will be posted on the website for 30 days with notification sent to all parties of record on the proceeding.

PSC Staff Reports on FY13 Activities

The PSC Staff issued its FY13 Annual Report highlighting many of the utility filings that were considered during the fiscal year and the resulting regulatory actions. The report also summarizes Staff's regulatory goals and objectives and many of the issues that Staff followed closely during FY13. Questions or comments on the Annual Report should be e-mailed to with "Annual Report" noted in the subject line.

Delmarva Power 2014 Reliability Planning and Studies Report

On March 31, 2014, Delmarva Power & Light Company filed with the Commission its' 2014 Reliability Planning and Studies Report in compliance with PSC Regulation Docket No. 50.

April is National Safe Digging Month

The Delaware Public Service Commission supports Miss Utility of Delaware and the Common Ground Alliance in recognizing April as National Safe Digging Month in Delaware. It's important that all Delawareans, homeowners and contractors alike, call Miss Utility before starting projects in order to avoid personal injury and damage to underground utility lines. See the Governor's Proclamation for additional information.

PSC Docket No. 13-115 - Delmarva Power & Light Company

On March 4, 2014, Hearing Examiner, Mark Lawrence, released his Findings & Recommendations with respect to the many regulatory issues that were raised in this case. Parties to the case have until March 17, 2014 to file any exceptions. The application was originally filed on March 22, 2013, with Delmarva Power and Light Company seeking an increase in its electric base rates of $42,043,757 or 7.38% in total revenues. The Commission anticipates hearing this recommendation and exceptions starting at 10:00 AM on April 1, 2, & 3, 2014 at the Commission office, 861 Silver Lake Blvd., Suite 100, Dover, DE.

Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Commission, 861 Silver Lake Boulevard, Cannon Building, Suite 100, Dover, Delaware 19904; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 739-4849 or (302) 739-3811; by online request form, which may be found here ; or by email to the FOIA Coordinator email address listed at

Under the Lifeline program, telephone customers who participate or are eligible for certain public assistance programs are entitled to receive a discount on basic telephone service. Link-Up can provide a 50 percent reduction on telephone service installation charges for qualifying households that do not currently have telephone service. Find out about more...

Know What's Below - Call Before You Dig

Know What's Below - Call Before You Dig

Planning a home improvement job? Planting a tree? Installing a fence or deck? WAIT! Here's what you need to know first:
Whether you are planning to do it yourself or hire a professional, smart digging means calling 811 before each job. Homeowners often make risky assumptions about whether or not they should get their utility lines marked, but every digging job requires a call - even small projects like planting trees and shrubs.

Last Updated: Thursday, 07-Mar-2013 14:08:32 EST
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